One generation of client you’ve known for years, and still they blame you for every change in the tax law. The other generation of client thinks they know it all but at least they can open your e-mail. Are younger or older clients generally tougher?

“Definitely the younger clients!” said Michele Knight, owner of Knight Accounting & Technology in Keystone, Colo. “I’m 35 but started my own practice at 25, so when I work with 20-to-30-year-olds who still have to call their parents to get their W-2s, I’m just floored.”

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