Many times I am on the telephone and put on hold waiting to do a telephone interview with a practitioner. Quite often, all that it means is, I don't hear anything, just silence. Now silence is nice, but after a short time I start to wonder if I lost the connection and if I should hang up and dial again.

Then there are the firms that have a radio feed so you hear elevator music interrupted by local radio ads as you wait to make contact.

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