Four Senate Democrats have written a letter to one of the companies hired by the Internal Revenue Service to collect tax debts after complaints that some of its employees encouraged people to use money from their 401(k) retirement funds or take out a second mortgage to pay off their tax debts.

Sen. Elizabeth Warren, D-Mass., Sherrod Brown, D-Ohio, Jeff Merkley, D-Ore., and Benjamin Cardin, D-Md., sent a letter Friday to the heads of Pioneer Credit Recovery and its parent company Navient questioning them about their employees pressuring taxpayers into making risky financial transactions and violating the Fair Debt Collection Practices Act and provisions of the tax code. They also said they are concerned that Pioneer may be failing to adequately protect customers from criminals posing as IRS agents, and may be violating IRS guidelines and provisions of Pioneer’s IRS contract.

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