If you've spent more than five minutes with me -- in a seminar, in consultation, or reading my articles -- you know that I am passionate about strategic practice growth.
Strategic growth is a mindful, firm-based approach that contrasts starkly with the notion that a firm can grow sustainably by partners increasing their individual books of business. In my view, there is really no other option if you want to expand and thrive in today's changing global marketplace.
To say that the accounting profession came late to practice growth is a considerable understatement. After my early years as an auditor in two Big Eight firms, I spent several years at IBM. When I returned to the profession a couple of decades later, I assumed that the sophisticated management of growth that I observed at Big Blue was typical of public accounting.
In technology, competition was tough and the pace was quick, with obsolete products and services promptly replaced by newer, more appealing ones. It was the epitome of a growth-driven environment.
How wrong I was to imagine that something similar was occurring in public accounting. The corporate world had been honing its growth approaches for decades by 1977, the year Bates v. State Bar of Arizona reached the U.S. Supreme Court. That historic ruling, which declared the ban on advertising unconstitutional, set the stage for a global change in the accounting profession. Despite the legal outcome, U.S. firms remained reluctant to jump into the fray for decades. Selling ourselves did not come naturally and there were few role models to lead the way.
Elsewhere in the world, governments and professional standards groups adopted a patchwork quilt of strictures against proactive growth approaches. This served to dampen the enthusiasm of many firms to embrace professional, strategic growth.
Here in the U.S. and abroad, the custom had long been to hang out a shingle and socialize with elite members of the community on the golf course or in the country club dining room. We had breakfast with bankers and lunch with lawyers. With little understanding of strategic growth approaches, the profession fell significantly behind other sectors.
WHAT? ME WORRY?!
Flash forward to the early 2000s, when there was little need to sell our services, even though it was permitted in several countries. That's because the collapse of Arthur Andersen and other scandals boosted the fortunes of mid-market firms worldwide.
The demise of the iconic firm led to the passage in the U.S. of the Sarbanes-Oxley Act in 2002. The law brought a significant tightening of regulations and a deluge of work for the remaining Big Four, sending a flood of work downstream to middle-market firms. There was little need to sharpen growth-related skills when business was washing in over the side.
By 2007, however, the Great Recession began to rear its ugly head, souring previously sweet market conditions. Many firms were caught without a growth plan or philosophy. Here again, the failure to develop a consistent, scalable growth strategy left firms stranded and struggling.
WHERE WE ARE TODAY
As we emerge from this historic downturn, we find economic conditions that are distinct from those in the past. Beyond the diminished demand and other fallouts of the Great Recession, our markets have become significantly more complex. I likened the change to the dramatic effects of a sandstorm I observed while in Dubai recently. The landscape changes quickly, with peaks and valleys re-aligned and objects no longer where they once stood.
Among the elements currently buffeting our profession:
- Baby Boomer partners are retiring in record numbers.
- Globalization is changing the scope of our business.
- The regulatory environment has become increasingly demanding.
- Specialization is now essential for growth in our mature profession.
- Communication platforms have undergone a radical makeover, with engagement in social media now mainstream.
- The sustainability of individual firms is increasingly in question.
Like a sandstorm blowing across the desert, these elements are re-aligning our profession. A firmwide, step-wise approach to growth that remains constant despite market and societal fluctuations is the only way forward. In order to get there, you need to start by having a heart-to-heart conversation with your partner group about growth and sustainability. Ask the tough questions. Find out if they have the appetite, as a team, to embrace world-class growth. Pass around this article and help them become more aware of the sea change that's happening around us.
The alternative is to stick your heads in the sand and pretend that all is as it should be. But that's no more an option than maintaining relationships with referral sources and calling it a growth strategy.
Gauge the willingness to try a different approach that's more "we" and less "me." Then move forward -- clear-eyed and committed to the future you desire.
Gale Crosley, CPA, is founder and principal of Crosley+Co., providing revenue growth consulting and coaching to CPA firms. Reach her at email@example.com. This article originally appeared in The International Accounting Bulletin. Reprinted with permission.
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