Anxious taxpayers awaiting their delayed tax refunds are in some isolated cases taking out their frustrations on their tax preparers.

“Severe taxpayer frustration is generated due to the impact of delayed refunds and a lack of information on status,” said Bernie McKay, chairman of the Council for Electronic Revenue Communication Enhancement, in testimony on February 28 at a hearing of the IRS Oversight Board. His organization, CERCA, serves as a liaison between the Internal Revenue Service and the electronic filing industry.

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