Washington (April 6, 2004) -- The Internal Revenue Service is looking for civic-minded taxpayers to serve as members of a volunteer panel aimed at helping the agency improve customer service.

The Taxpayer Advocacy Panel -- which was established in October 2002 under the Federal Advisory Committee Act as a way of improving IRS responsiveness to taxpayers needs -- makes recommendations to the IRS and the Treasury on customer-service issues; identifies and prioritizes taxpayer issues; reports annually to the Treasury and the National Taxpayer Advocate; participates in meetings where taxpayers are invited to raise issues about their experiences with the IRS; and refers taxpayers who contact the panel to the IRS offices best able to address their issues.

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