Year ago, I interviewed a municipal manager I had known for years. He had a statewide reputation and my job was to write a sketch about him. It was frustrating work. He took credit for nothing. The clerk did this; the road department that; the police something else. If you believed him, he just occupied a seat. Other people did everything of value.

In 1997, I first interviewed AICPA president Barry Melancon. Looking back, the two interviews could not have contrasted more. Melancon spoke enthusiastically at length of the various hand-held devices that enabled him to work as a mobile professional. He talked about vision and systems. He rarely talked about people.

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