Firms are starting to revisit the issue of sourcing, and rightfully so. The availability of quality talent in the U.S. continues to decline, and the technological requirements to leverage global resources are increasing in number, i.e., bandwidth and Web-based workflow tools.I must admit that I have been a proponent of globalization, even though I have not and do not currently have any financial interest in it. I have, however, spent time overseas for the express purpose of enlarging my worldview and capturing an informed opinion.

A few years ago, several of our clients asked me to conduct a due diligence investigation into the leading providers of sourcing at that time. Upon returning from my first visit to India, I observed that sourcing is not about cheap labor, but rather workflow systems and capacities that U.S. firms can utilize. Keep in mind that these companies have been instrumental in developing workflow software for corporations like UPS, FedEx, Charles Schwab and others. They utilize quality talent, secure facilities, and a progressive training and learning culture.

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