Amidst the controversy surrounding the Internal Revenue Service's recommendation to shutter nearly 70 Taxpayer Assistance Centers, the Treasury Inspector General for Tax Administration said it would monitor the services' proposal and urged it to organize TAC data.
Earlier this year, IRS Commissioner Mark Everson issued the much-resisted recommendation to close 68 of the assistance outlets. Lawmakers from the House and Senate subsequently okayed measures to prevent the IRS from closing any center until the TIGTA could examine the link between compliance and service levels. According to reports, the TIGTA said the effectiveness of the centers was hard to quantify due to lack of management information and therefore would not help the IRS make accurate and informed decisions about the levels of service provided by the centers.
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