Though paper may be a security blanket for some firms, digital documents present compelling opportunities and challenges. The accounting profession has been one of the last to adopt digital content management systems, and clients are starting to voice opinions about how firms can improve their service offerings and security.Consumer electronics are driving demands for business technology. In the past, advancements in business technology resulted in a great deal of new technology in the home. Today, search capabilities, portals, social networking and videos are exposing your clients to new ways of utilizing technology. Is your firm a leader, late adopter or resister when it comes to technology?

Clients are increasingly exposed to technology and workflow systems that exceed what many firms have available. Consider the banking, brokerage and insurance industries. Electronic banking, bill payment and ACH payments are options for individuals and businesses - with incentives for eliminating paper statements and reports. Yet many accountants still fight the e-filing of tax returns, and write or print all checks. While this is not the real issue, it demonstrates that many firms still view technology as overhead, rather than as a strategic asset.

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