You have just completed your annual firm partner meeting, and the decision was made to move forward with the selection and implementation of a content management system. You want to ensure success. What are the critical factors? Why do some firm's succeed while others fail? Can anything be done up front in order to ensure success?Accounting firms are not unique when it comes to the success or failure of information technology projects. Firms tend to make the same mistakes as large companies, and particularly the federal government.

Management tends to focus on the cost of the hardware and software, while discounting implementation and their organization's ability to accept change ... significant change. The majority of projects are inadequately planned, staffed and executed. Therefore, the return on investment is generally less, the investment is greater and the timeline is longer than originally anticipated.

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