Client communications

What Maya Angelou can teach us about client communication.

As if tax season isn’t already stressful enough, the coronavirus pandemic is making things that much harder.

The guys in the brown uniforms became United Problem Solvers; why are you still pushing tax returns?

Establish a communication plan now, so your firm can come out of this crisis stronger than ever. Here are three key steps to follow.

Keeping in touch with clients is very important, especially during this period of isolation. Here is a way to provide updates to clients regarding their tax returns and to keep in touch generally.

Here are 10 suggestions to help firms think through near-term needs and create a plan to help shore up business continuity and mitigate some risks during this sensitive time.

In the face of the coronavirus, no accounting firm gets a pass from keeping in contact with clients and employees.

When a client has a problem or wants something from you, he or she needs your attention. Are you as responsive as you need to be?

Some simple steps firms can take right now to make a stronger first impression

If you find yourself talking for more than 10 consecutive seconds during a client meeting, stop and ask the client an open-ended question, and give them ample time to respond.