Client relations

Make clients a walking billboard for your firm.

Numbers will numb an audience, while stories will engage them deeply.

Four words can make all the difference.

This simple checklist will reward you throughout the year.

Satisfaction isn't enough to keep your clients coming back.

During this stressful, deadline-driven season it’s especially important to remember to focus on client service.

No matter the size of the firm, there are going to be some tough decisions to make along the way.

There are many ways of keeping in touch with clients in a regular and unobtrusive manner.

The “organizer” is no longer something that most clients will actually fill out and stuff, staple and paperclip.

Everything you should do vs. what you can do vs. what you want to do vs. what you will do.

There’s a reason why 20 percent of surfers catch 80 percent of the waves.

With things changing so fast in the accounting world, many CPAs feel it’s difficult just trying to keep up.

A benefit of writing these columns is the emails and calls I get from colleagues who share what they are doing.

All of your employees can boost your bottom line, says Angie Grissom of the Rainmaker Companies -- they just need to know how.

Most professional service firms spend very little to mitigate attrition and improve loyalty.

Clients want more than market intelligence — they want analysis of general market information to help them act strategically and competitively.

Communicate and carry yourself in a manner that boosts perception with clients and stakeholders.

As we head into the new year, a question I keep hearing from CPAs is: “How do I start raising my fees?”