Client relations

Here's how artificial intelligence will really impact accountants and what to do about it.

Here are three questions you can use as a guide to make tomorrow better.

Accounting firm leaders need to take the lead in welcoming new clients.

How many of the three As would your clients say you possess?

There's a case to be made against iron-clad contracts.

Customer and client relationship management systems have come a long way, says Sarah Dobek of Inovautus Consulting.

Conflicts, independence and wisdom sit in the native-built corporate tree.

Very few firms are asking themselves how they can make sure their client service associates are doing the very best job they can.

Delaying a payment or not paying an invoice are ways for a client to give voice to a problem with your services without causing an immediate confrontation.

Any business that lets past due accounts receivable accumulate is not being managed well.

A firm's strength lies in its dedicated team of professionals committed to ensuring client satisfaction, regulatory compliance, and streamlined operations.

The ethics of the profession and the trust accountants build with clients will protect them from outside competitors.

Don't underestimate the power of sending something that's tangible in this digital age — something that someone can hold and touch.

It's time to shift your focus from the transactional to the relational.

Plus, Sikich launches data analytics practice; and other accounting technology news and updates.

Experts share their advice on the best ways to launch a shift in your practice.

You don't have to make wholesale changes all at once. You just need to get 1% better at a time.

Three practitioners share their strategies and insights for building a great accounting practice.

In absence of secure systems that clients and staff will use, horror stories abound.