Client relations

Very few firms are asking themselves how they can make sure their client service associates are doing the very best job they can.

Delaying a payment or not paying an invoice are ways for a client to give voice to a problem with your services without causing an immediate confrontation.

Any business that lets past due accounts receivable accumulate is not being managed well.

A firm's strength lies in its dedicated team of professionals committed to ensuring client satisfaction, regulatory compliance, and streamlined operations.

The ethics of the profession and the trust accountants build with clients will protect them from outside competitors.

Don't underestimate the power of sending something that's tangible in this digital age — something that someone can hold and touch.

It's time to shift your focus from the transactional to the relational.

Plus, Sikich launches data analytics practice; and other accounting technology news and updates.

Experts share their advice on the best ways to launch a shift in your practice.

You don't have to make wholesale changes all at once. You just need to get 1% better at a time.

Three practitioners share their strategies and insights for building a great accounting practice.

In absence of secure systems that clients and staff will use, horror stories abound.

It's time to put the cat in the cage.

Get to know your best clients again.

When asking if knowledge in the hands of your clients is helpful … the argument can go both ways.

Seven ways to attract the right clients — and let go of the rest.

In July's Cybersecurity for CPAs we learn the importance of never, ever, EVER losing that USB stick your client gave you.

Having a document that clarifies the work to be done keeps everyone on the same page — and out of court.

Sometimes a straightforward "We appreciate you" is more powerful than a bouquet of flowers or a thank-you card.