Customer experience

The Internal Revenue Service is strengthening the identity verification and sign-in process for its online self-help tools after a number of high-profile data breaches.

It’s time we apply the principles of customer, brand and product leadership to the accounting experiences we create and drive among our clients, practitioners and managers.

The Internal Revenue Service should be doing more to protect the security of tax transcript information available through its Income Verification Express Service program, according to a new report.

Starting in January, the six-digit numbers will be available to everyone, not just those who have suffered from identity theft.

The service is better at detecting identity theft in business tax returns, according to a new report, but it’s still letting many potentially fraudulent claims get through.

The controls over the pseudonym program used by Internal Revenue Service employees to protect their identities could be improved, according to a recent report.

Customer relationship management is an essential part of an accounting firm’s business, but it often gets overlooked in favor of the good accounting work the firm does for their client.

The committee’s annual report to Congress calls for ongoing funding of security efforts.

The Internal Revenue Service is making progress on improving the taxpayer authentication processes for its online applications, but more needs to be done.

Starting May 13, only individuals who already have a SSN or ITIN will be able to request an Employer Identification Number.