Customer experience

Student loans can now be used to verify a user's identity.

The American Institute of CPAs is asking the Internal Revenue Service to rethink its proposed changes to the tax transcript process, contending they would delay the process of getting copies of old tax returns for clients.

In its annual report, the advisory committee cites the burdens of tax reform on the service.

The House Ways and Means Oversight Subcommittee held a hearing Wednesday on the Internal Revenue Service’s online taxpayer authentication efforts after a string of security breaches in recent years.

The Internal Revenue Service is planning to update its user agreement for taxpayers and tax professionals accessing its e-Services applications online in an effort to improve security.

The Internal Revenue Service needs to improve its procedures to prevent the fraudulent use of third-party authorization forms.

The Internal Revenue Service needs to strengthen its taxpayer authentication efforts to combat identity theft, according to a new report from the Government Accountability Office.

The new authentication process that was installed after a big data breach still isn’t protecting taxpayer info.

The Internal Revenue Service is cautioning tax professionals to safeguard their information from identity thieves.

The firm has formed an alliance with Okta, providing its clients with single sign-on and other identity and access management tools.