Customer experience

Student loans can now be used to verify a user's identity.

The American Institute of CPAs is asking the Internal Revenue Service to rethink its proposed changes to the tax transcript process, contending they would delay the process of getting copies of old tax returns for clients.

In its annual report, the advisory committee cites the burdens of tax reform on the service.

The House Ways and Means Oversight Subcommittee held a hearing Wednesday on the Internal Revenue Service’s online taxpayer authentication efforts after a string of security breaches in recent years.

The Internal Revenue Service is planning to update its user agreement for taxpayers and tax professionals accessing its e-Services applications online in an effort to improve security.

The Internal Revenue Service needs to improve its procedures to prevent the fraudulent use of third-party authorization forms.

The Internal Revenue Service needs to strengthen its taxpayer authentication efforts to combat identity theft, according to a new report from the Government Accountability Office.

The new authentication process that was installed after a big data breach still isn’t protecting taxpayer info.

The Internal Revenue Service is cautioning tax professionals to safeguard their information from identity thieves.

The firm has formed an alliance with Okta, providing its clients with single sign-on and other identity and access management tools.

Despite legislation in 2015 giving the tax agency more time to double-check returns claiming the EITC and the ACTC, the process often doesn't work.

The Internal Revenue Service is beginning to release tax refunds for taxpayers who claim the Earned Income Tax Credit or the Additional Child Tax Credit after subjecting their tax returns to some extra scrutiny.

The Internal Revenue Service is making progress on improving its authentication processes after a string of data breaches on some of its e-Services and online apps, but some of the improvements haven’t been completely implemented, according to a new report.

The Internal Revenue Service’s processes for assigning Individual Taxpayer Identification Numbers don’t always manage to identify fraudulent or incomplete applications, according to a new report.

The Internal Revenue Service’s efforts last year to safeguard against identity theft by asking employers to file W-2 forms earlier and holding tax refunds longer if taxpayers claimed the Earned Income Tax Credit or the Additional Child Tax Credit did not always work, according to a new report.

The Internal Revenue Service began the 2018 tax filing season Monday as the agency plans to receive more than 155 million tax returns this year.

The Internal Revenue Service is getting ready to open the tax filing season on Monday, Jan. 29, as it gears up to handle the new tax law.

The Internal Revenue Service plans to ask tax professionals additional questions before providing them with assistance as part of its efforts to improve security.

Crooks have already started targeting tax professionals this year.

The Internal Revenue Service said Monday that it was able to transition most of its e-Services user applications to a new platform over the weekend, although it reiterated its warning Friday of delays in moving to new authentication technology.