Customer service

People do not react more positively to a cheerful chatbot than a neutral one except under specific circumstances, says a recent study.

In this edition of The Frontier, Avalara's Kim Austin talks about the rise of e-invoicing in the U.S. and why it took a while to get there.

The Internal Revenue Service is updating its login procedures for several of its online applications to improve their security.

The business payments platform introduced new OCR features to its solutions, allowing for faster automated invoice data entry.

The tax compliance software company bought a Chile-based provider of biometric identification and e-signature solutions.

Dozens of companies in the U.S. are joining a pilot program to test a common electronic invoicing network.

The service’s recent policies expedited the hiring of new employees, but prolonged delays in eligibility verification could increase the risk of exposure of taxpayer data, according to a new report.

The new capabilities, called Bill Talk and Bill Docs, emphasize communications and documentation.

A group of Democrats has asked the commission to investigate whether the identity verification company illegally misled consumers and government agencies.