Customer service

The Internal Revenue Service is cautioning tax professionals to safeguard their information from identity thieves.

The firm has formed an alliance with Okta, providing its clients with single sign-on and other identity and access management tools.

Despite legislation in 2015 giving the tax agency more time to double-check returns claiming the EITC and the ACTC, the process often doesn't work.

The Internal Revenue Service is beginning to release tax refunds for taxpayers who claim the Earned Income Tax Credit or the Additional Child Tax Credit after subjecting their tax returns to some extra scrutiny.

The Internal Revenue Service is making progress on improving its authentication processes after a string of data breaches on some of its e-Services and online apps, but some of the improvements haven’t been completely implemented, according to a new report.

The Internal Revenue Service’s processes for assigning Individual Taxpayer Identification Numbers don’t always manage to identify fraudulent or incomplete applications, according to a new report.

The Internal Revenue Service’s efforts last year to safeguard against identity theft by asking employers to file W-2 forms earlier and holding tax refunds longer if taxpayers claimed the Earned Income Tax Credit or the Additional Child Tax Credit did not always work, according to a new report.

The Internal Revenue Service began the 2018 tax filing season Monday as the agency plans to receive more than 155 million tax returns this year.

The Internal Revenue Service is getting ready to open the tax filing season on Monday, Jan. 29, as it gears up to handle the new tax law.

Why do businesses still make so many payments by paper check, even as technology has made checks nearly obsolete in the consumer world?

The Internal Revenue Service plans to ask tax professionals additional questions before providing them with assistance as part of its efforts to improve security.

Crooks have already started targeting tax professionals this year.

The Internal Revenue Service said Monday that it was able to transition most of its e-Services user applications to a new platform over the weekend, although it reiterated its warning Friday of delays in moving to new authentication technology.

The Internal Revenue Service has not been able to upgrade its online e-Services applications to a more secure authentication method, the IRS admitted Friday.

The Internal Revenue Service, working in partnership with state tax authorities and the tax preparation industry as part of their Security Summit initiative, reported significant progress Tuesday in the battle against tax-related identity theft, with new steps planned for next tax season.

The Internal Revenue Service has suspended its $7.25 million contract with Equifax after the company admitted to finding a malware link on its website on the heels of a data breach that exposed the personal information of approximately 146 million people in the U.S.

Total funding for the digital payments company is now at $200 million.

Using robotic process automation, the new Customer Portal Automation tool delivers invoices to almost any A/P system in use.

The startup has also updated its website with a simpler interface, and now offers 24/7 customer support.

Leaders of the Senate Finance Committee said they were “taken aback” to find out the Internal Revenue Service has recently signed a $7.25 million contract with Equifax for verifying taxpayer identities after the company admitted to a massive data breach exposing the personal information of approximately half of all Americans.