1. The pipe gets bigger

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Bandwidth speeds will increase, and prices decrease, resulting in a continually improving virtual experience.

2. Getting more at home in Zoom

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Virtual meetings will continue to be popular. Firms will formalize their processes and agendas, creating a better client experience.

3. Opportunities in blockchain and crypto

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Blockchain and crypto will grow exponentially, increasing consulting, financial reporting and tax compliance opportunities.

4. Efficient and effective

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Automation and continuous process improvement will lead to competitive advantages for firms that are innovative and focused beyond optimization.

5. Hearing from IT and marketing

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Technology and marketing get seats at the table, and must lead at a higher level and produce agile results. Technology and marketing must co-elevate to reach their potential.

6. From vendor to partner

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Vendor relationships are strategic and must be managed from a strategic rather than a transactional perspective.

7. Spatial technologies

Spatial technologies will augment physical spaces and relationships.

8. 2+2=5

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Emerging technology will accelerate and enable innovative firms through a convergence of multiple technologies (e.g., robotics, machine learning and process improvement).

9. Data everywhere

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Business intelligence and data analytics continue to grow in importance to all service lines. Data is an asset.

10. Know where you're going

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A vision, strategic plan and IT roadmap are essential, along with an innovative process.
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