The May cover story for Practical Accountant focuses on how a number of firms are using formalized testing to determinate if a potential hire is right for a job. It also explores how testing is extending to other aspects of firms’ operations.
It would see natural that these same firms and others would also use a more structured approach to accepting new clients, and even to eliminating unsatisfactory clients. With staff shortages as they are, it would only seem natural that client selection and retention be done more scientifically so attention is paid to attracting and retaining those who will be most beneficial in terms of long-term profitability for the firm.
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