Frustrated taxpayers are encountering ever longer wait times on phones when seeking assistance from the Internal Revenue Service as tax season draws to a close, according to the head of the union representing IRS employees.

The declining IRS workforce this tax season is unable to provide adequate service to millions of taxpayers calling on the phone or visiting a walk-in Taxpayer Assistance Center.

Register or login for access to this item and much more

All Accounting Today content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access