The Internal Revenue Service's Income Verification Express Services e-fax system, or IVES, recently suffered "technical issues" that may require resubmitting requests.
The IRS said the problems first appeared on Saturday, Jan. 20.
"Some faxed requests that were successfully transmitted to the IRS experienced a routing issue as some batches were corrupted before entering the processing queue," the agency said in an announcement.
The issue was resolved by Feb. 13 at 8 a.m. Eastern Standard Time. Any original batches submitted before then that have not received an acknowledgement or received their results or rejection need to be re-submitted. Any disputes submitted to the dispute line before Feb. 7 at 4 p.m. EST that have not been processed will also need to be resubmitted.
Make sure re-submissions use the original cover sheet, batch content and batch number to prevent duplicate processing or billing issues, the IRS said.
Original submissions will need to be resubmitted to the normal processing line; any disputes will need to be resubmitted to the dispute line.
