The Internal Revenue Service’s new commissioner John Koskinen has released a message to taxpayers for this tax season in a YouTube video, urging them to use the agency’s Web site and warning of long wait times on the phone.

The video also provides taxpayers with tips and help for the 2014 filing season. In the YouTube video, now available at IRS.gov and the IRS YouTube channel, Koskinen discusses how the IRS and its employees will approach the 2014 tax season. “I can assure you we are all dedicated to doing whatever we can to help you file your taxes this filing season,” Koskinen said in the video, which runs just under three minutes. “We want to provide you with the assistance you need to get your taxes filed accurately and on time,” he added. “And we will work hard to issue refunds quickly while increasing our efforts to stop tax fraud and identity thieves.”

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