The Internal Revenue Service’s Taxpayer Advocate Service could improve its processing of so-called “systemic burden” cases that involve instances in which an IRS process, system or procedure has not operated as intended, according to a new report.

The report, from the Treasury Inspector General for Tax Administration, noted that Congress established the office of the National Taxpayer Advocate, who runs the Taxpayer Advocate Service, to assist taxpayers who experience difficulties resolving their tax problems with the IRS or receiving timely and appropriate responses to their inquiries. However, many of these taxpayer issues fall under the systemic burden category. The report underlined the importance of the Taxpayer Advocate Service, or TAS, effectively and efficiently assisting taxpayers with systemic burden cases to ensure they are not further harmed by problems with IRS processes.

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