Client relations

Just like the ballet, every interaction with a client is a performance.

Every single person at your firm has an opportunity to change the experience your client is having with your organization.

As an accounting firm, you have many opportunities throughout the day to build trust with your clients.

Grant Thornton's chief transformation officer says there doesn't need to be such a hard dichotomy between accounting and technology skills.

Joe Greenspan, vice president of commercial operations at Act!, says digital communications are vital for the CPA of today's era.

Accounting firms need to aim to be more than just reliable.

When a practice is acquired, three major attributes make a difference in client retention.

Here's how to transform drive time from a black hole of dread to a valuable investment of your time.

A recent study has found that avoiding awkward conversations can lead to increased costs in the long run.

Don't underestimate the power of saying 'Thank you.'