Client relations

Here are three questions you can use as a guide to make tomorrow better.

Accounting firm leaders need to take the lead in welcoming new clients.

How many of the three As would your clients say you possess?

There's a case to be made against iron-clad contracts.

Customer and client relationship management systems have come a long way, says Sarah Dobek of Inovautus Consulting.

Conflicts, independence and wisdom sit in the native-built corporate tree.

Very few firms are asking themselves how they can make sure their client service associates are doing the very best job they can.

Delaying a payment or not paying an invoice are ways for a client to give voice to a problem with your services without causing an immediate confrontation.

Any business that lets past due accounts receivable accumulate is not being managed well.

A firm's strength lies in its dedicated team of professionals committed to ensuring client satisfaction, regulatory compliance, and streamlined operations.