Customer service

Why do businesses still make so many payments by paper check, even as technology has made checks nearly obsolete in the consumer world?

The Internal Revenue Service plans to ask tax professionals additional questions before providing them with assistance as part of its efforts to improve security.

Crooks have already started targeting tax professionals this year.

The Internal Revenue Service said Monday that it was able to transition most of its e-Services user applications to a new platform over the weekend, although it reiterated its warning Friday of delays in moving to new authentication technology.

The Internal Revenue Service has not been able to upgrade its online e-Services applications to a more secure authentication method, the IRS admitted Friday.

The Internal Revenue Service, working in partnership with state tax authorities and the tax preparation industry as part of their Security Summit initiative, reported significant progress Tuesday in the battle against tax-related identity theft, with new steps planned for next tax season.

The Internal Revenue Service has suspended its $7.25 million contract with Equifax after the company admitted to finding a malware link on its website on the heels of a data breach that exposed the personal information of approximately 146 million people in the U.S.

Total funding for the digital payments company is now at $200 million.

Using robotic process automation, the new Customer Portal Automation tool delivers invoices to almost any A/P system in use.

The startup has also updated its website with a simpler interface, and now offers 24/7 customer support.