Customer service

The Internal Revenue Service plans to ask tax professionals additional questions before providing them with assistance as part of its efforts to improve security.

Crooks have already started targeting tax professionals this year.

The Internal Revenue Service said Monday that it was able to transition most of its e-Services user applications to a new platform over the weekend, although it reiterated its warning Friday of delays in moving to new authentication technology.

The Internal Revenue Service has not been able to upgrade its online e-Services applications to a more secure authentication method, the IRS admitted Friday.

The Internal Revenue Service, working in partnership with state tax authorities and the tax preparation industry as part of their Security Summit initiative, reported significant progress Tuesday in the battle against tax-related identity theft, with new steps planned for next tax season.

The Internal Revenue Service has suspended its $7.25 million contract with Equifax after the company admitted to finding a malware link on its website on the heels of a data breach that exposed the personal information of approximately 146 million people in the U.S.

Total funding for the digital payments company is now at $200 million.

Using robotic process automation, the new Customer Portal Automation tool delivers invoices to almost any A/P system in use.

The startup has also updated its website with a simpler interface, and now offers 24/7 customer support.

Leaders of the Senate Finance Committee said they were “taken aback” to find out the Internal Revenue Service has recently signed a $7.25 million contract with Equifax for verifying taxpayer identities after the company admitted to a massive data breach exposing the personal information of approximately half of all Americans.

Accompanied by AI-driven approval routing technology, the new tools are designed to fully automate the accounts payable process.

I’ve always wondered if others see me as a bit of a “yes person.” I work hard, and I’m proud that the individuals and teams I work with consider me a team player. But always being on deck to help has not always served me well.

The Internal Revenue Service held a meeting of its Security Summit partners Tuesday in Dallas and reported on progress in battling identity theft tied to tax refund fraud, along with some setbacks.

An old banking procedure could add another layer of security to IRS return processing.

When accounting firms and other professional services firms submit their monthly bills, there’s often some sticker shock experienced by clients.

The Electronic Tax Administration Advisory Committee is recommending ways for the Internal Revenue Service to combat tax fraud and identity theft with better cybersecurity.

Accounting firms should vary their services and use more digital cloud-based technology to attract millennial business clients, according to a new report.

The Internal Revenue Service is planning June 18 as the tentative date for moving its e-Services platform to what it promises will be more secure and modern technology.

The Internal Revenue Service’s new procedure for authenticating withholding information did not go completely smoothly this past tax season, although it did hold promise for combating identity theft and tax fraud.

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