Customer service

The Internal Revenue Service has not been able to upgrade its online e-Services applications to a more secure authentication method, the IRS admitted Friday.

The Internal Revenue Service, working in partnership with state tax authorities and the tax preparation industry as part of their Security Summit initiative, reported significant progress Tuesday in the battle against tax-related identity theft, with new steps planned for next tax season.

The Internal Revenue Service has suspended its $7.25 million contract with Equifax after the company admitted to finding a malware link on its website on the heels of a data breach that exposed the personal information of approximately 146 million people in the U.S.

Total funding for the digital payments company is now at $200 million.

Using robotic process automation, the new Customer Portal Automation tool delivers invoices to almost any A/P system in use.

The startup has also updated its website with a simpler interface, and now offers 24/7 customer support.

Leaders of the Senate Finance Committee said they were “taken aback” to find out the Internal Revenue Service has recently signed a $7.25 million contract with Equifax for verifying taxpayer identities after the company admitted to a massive data breach exposing the personal information of approximately half of all Americans.

Accompanied by AI-driven approval routing technology, the new tools are designed to fully automate the accounts payable process.

I’ve always wondered if others see me as a bit of a “yes person.” I work hard, and I’m proud that the individuals and teams I work with consider me a team player. But always being on deck to help has not always served me well.

The Internal Revenue Service held a meeting of its Security Summit partners Tuesday in Dallas and reported on progress in battling identity theft tied to tax refund fraud, along with some setbacks.