Customer service

The controls over the pseudonym program used by Internal Revenue Service employees to protect their identities could be improved, according to a recent report.

Billing and invoicing tools are critical for keeping the cash coming in.

The latest: Bill.com offers 90 days free to new customers.

Invoiced users can now transfer overdue invoices to CollBox as a next step, pushing the debt to vetted collections agencies.

AvidXchange raises $260M, Invoiced processes $10B in receivables, and more

Customer relationship management is an essential part of an accounting firm’s business, but it often gets overlooked in favor of the good accounting work the firm does for their client.

Turning repetitive tasks over to machines will free knowledge workers for more interesting work.

The company behind the very popular business billing and payments app filed for a $100 million initial public offering on Nov. 15.

An attack on multi-factor authentication, the cost of not investing, and eight other things that happened in technology this past month and how they’ll impact your clients and your firm.

The committee’s annual report to Congress calls for ongoing funding of security efforts.