Customer service

Billing and invoicing tools are critical for keeping the cash coming in.

The latest: Bill.com offers 90 days free to new customers.

Invoiced users can now transfer overdue invoices to CollBox as a next step, pushing the debt to vetted collections agencies.

AvidXchange raises $260M, Invoiced processes $10B in receivables, and more

Customer relationship management is an essential part of an accounting firm’s business, but it often gets overlooked in favor of the good accounting work the firm does for their client.

Turning repetitive tasks over to machines will free knowledge workers for more interesting work.

The company behind the very popular business billing and payments app filed for a $100 million initial public offering on Nov. 15.

An attack on multi-factor authentication, the cost of not investing, and eight other things that happened in technology this past month and how they’ll impact your clients and your firm.

The committee’s annual report to Congress calls for ongoing funding of security efforts.

Bill.com launches the first AI-enabled business payments platform, and nine other technology developments you and your clients need to know about.

The Internal Revenue Service is searching for a new National Taxpayer Advocate, who will be succeeding longtime Taxpayer Advocate Service leader Nina Olson.

The Internal Revenue Service didn’t comply with congressional directives before closing offices last year, according to a new government report.

The Internal Revenue Service is making progress on improving the taxpayer authentication processes for its online applications, but more needs to be done.

Starting May 13, only individuals who already have a SSN or ITIN will be able to request an Employer Identification Number.

The provider of expense management auditing software is expanding into audits of supplier invoices and contract compliance using artificial intelligence.

The new platform suggests ways to streamline and automate processes in areas such as finance and accounting, marketing and procurement.

Chung brings experience from eBay, Apple and PayPal to the payments and invoicing provider.

Accountants should expect to see an uptick in digital payments in the coming year.

Student loans can now be used to verify a user's identity.

The American Institute of CPAs is asking the Internal Revenue Service to rethink its proposed changes to the tax transcript process, contending they would delay the process of getting copies of old tax returns for clients.