Customer service

AvidXchange raises $260M, Invoiced processes $10B in receivables, and more

Customer relationship management is an essential part of an accounting firm’s business, but it often gets overlooked in favor of the good accounting work the firm does for their client.

Turning repetitive tasks over to machines will free knowledge workers for more interesting work.

The company behind the very popular business billing and payments app filed for a $100 million initial public offering on Nov. 15.

An attack on multi-factor authentication, the cost of not investing, and eight other things that happened in technology this past month and how they’ll impact your clients and your firm.

The committee’s annual report to Congress calls for ongoing funding of security efforts.

Bill.com launches the first AI-enabled business payments platform, and nine other technology developments you and your clients need to know about.

The Internal Revenue Service is searching for a new National Taxpayer Advocate, who will be succeeding longtime Taxpayer Advocate Service leader Nina Olson.

The Internal Revenue Service didn’t comply with congressional directives before closing offices last year, according to a new government report.

The Internal Revenue Service is making progress on improving the taxpayer authentication processes for its online applications, but more needs to be done.