Client retention

How LBMC successfully transformed its relations with its clients.

I have been in my own practice a long time and figured out early on that if I never lost a client, I would do pretty well.

A new year offers a chance for a new start with clients.

Don’t underestimate the power of your network.

Learn one new thing that you can use to provide a value-laden benefit to your clients.

Here is a monthly calendar for running your practice and marketing to clients.

Most people who set their inboxes to OOO don’t put much time into what they’re conveying to the outside. They should. And so should you.

While conventional wisdom tells us that bigger is better, that’s plain and simple nonsense when it comes to midsized CPA firms and a convenient excuse for less than stellar growth by a firm’s partner group.

Clients think about their businesses much more than accountants do about them.

Intensively managing client relationships is more important than ever — and there are tools to help.

Rehman’s Mitch Reno says, ‘This goes beyond marketing.’

I have always felt that if I do not excite clients, I have less of a hold on them and the relationship than I should.

The coronavirus pandemic changed the game for everyone, but we’d be missing the beat if we didn’t take a minute and look at the opportunity for growth.

You can’t have a bunch of B, C, D or even F clients if you want it to be an A+ practice.

Finding ways to not just maintain revenues but increase them is becoming Job One for accounting practices large and small in the pandemic.

Every accountant and financial planner will make mistakes, says John Napolitano of U.S. Wealth Management -- the question is how you handle them.

A recent webinar hosted by Inovautus Consulting found that polled firms are largely optimistic about the future, but marketing and advisory services remain vital amid the pandemic.

Less than two hours a week can take your practice to the next level. Look what happens when you apply the 80/20 rule to the 80/20 rule.

Darren Root shares why keeping your clients' comfort in mind is more important than ever.

What Maya Angelou can teach us about client communication.