A startup is trying to reduce the amount of time taxpayers spend on hold with the Internal Revenue Service this tax season.
The company, enQ Inc., launched its service last Wednesday. “We call the IRS, and sell our place on hold to our customers,” said Andrew Valiente, founder of the Walnut, Calif.-based company. “This means our customers can cut their hold times when calling the IRS from hours to minutes. While there are similar existing services (for example, Lucy Phone and Fast Customer), both of these options rely on a return call from a customer service agent. We put our customers directly in touch with a customer service agent, without waiting for a return phone call.”
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