The New York State Department of Taxation and Finance outsourced the responsibility of refunding money to a new contractor this year and many taxpayers who filed paper-based returns still have not received their refunds.

After using Bank of America to process the paper refunds for 18 years, the state signed a $16 million contract with New York State Industries for the Disabled, a not-for-profit group that helps provide employment for thousands of disabled employees in work for state and local governments. However, there have been delays with processing some of the refunds by a subcontractor hired by NYSID known as SourceHOV, a Dallas-based company.

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