Moving the rocks on the path to growth
A CPA firm must move many rocks on the path to growth. If a firm doesn’t effectively address these obstacles, it will not be able to grow at a satisfactory rate.
Here are six “growth path” rocks and how a firm can begin to move them:
• Ineffective leadership and governance;
• Need for a broader and deeper menu of services;
• Lack of a strategic plan;
• Poor strategy execution;
• Inability to align strategy to goal setting and accountability;
• Price is always why we lose.
1. Ineffective leadership and governance
Many firms with unsatisfactory growth do not know what effective management and governance or an effective CEO look like. This environment creates dysfunction, bickering and infighting among senior partners and is a rock that needs to be moved.
Firms that aren’t growing at an acceptable rate usually have a CEO who grew up in a small firm environment without exposure to what it takes to operate a growing, dynamic firm. In these cases, the CEO is usually the biggest biller or best business development partner. In a growing, dynamic firm, however, the CEO is not the biggest biller or the best business developer. The CEO is a person who has the broad responsibility to create a one-firm, firm-first culture that drives revenue and profitability.
These firms often have too many part-time committees that get little, if anything, accomplished. As firms grow, more corporate structure is required. In addition to the CEO, firms need only two standing groups to drive growth and achieve success:
• A senior management team, serving at the pleasure of the CEO, that includes a COO and office managing partners;
• An executive committee, not involved in day-to-day operations, that oversees the soundness of a firm’s strategic plan and execution of the operating budget, addresses all partner matters including mergers and acquisitions, new partner admissions, terminations, compensation and discipline. It makes sure the partnership agreement is up to date and reflects a firm’s governance needs, and evaluates the effectiveness of the CEO and the senior management team.
2. Need for a broader and deeper menu of services
Without a broad and deep menu of services, a CPA firm will have difficulty growing. If a firm doesn’t move from a generic accounting firm model to a professional services firm model built on a foundation of go-to-market industry specialization and an array of advisory/consulting capabilities, the firm will be bump into another rock on the path to growth!
A firm attracts and retains marquee clients by adding value through industry specialization that demonstrates knowledge of an industry sector and the ability to bring in solutions that help address business challenges.
The greatest growth and margin opportunities for a firm are in the advisory and consulting area as clients outsource specialized skills to deal with business challenges that they cannot handle internally. Examples include:
• Bankruptcy and restructuring;
• Computer forensics and e-discovery;
• Litigation assistance;
• Governance and risk;
• Transactional advisory;
• Valuation advisory;
• Management consulting;
• Wealth management.
3. Lack of a strategic plan
Many CPA firms do not have a living, breathing strategic plan that enables them to successfully navigate through their next two or three years. Lack of a well-executed strategic plan is another rock in the way of growth. A strategic plan that is properly executed is the compass that can navigate a firm through its life cycle. A strategic plan:
• Provides direction and gets partners on the same page. It instills discipline that requires delivery of reliable commitments as opposed to broken promises or lip service.
• Is a vehicle for individual partner setting, periodic monitoring, counseling and an annual evaluation that forms the basis for annual partner compensation adjustments.
4. Poor strategy execution
Many CPA firms undertake exhaustive strategic planning but don’t use the plan as a living, breathing tool that holds partners accountable through a performance management and compensation system. Another rock that needs to be moved! These firms go through an “exercise” that eventually sits on a shelf (perhaps in gift wrap and a bow) gathering dust in partner offices. That’s a missed opportunity because a well thought out strategic plan, if executed properly, is a great leadership and management tool that enables a firm to grow.
5. Inability to align strategy to goal setting and accountability
The key to successful strategy execution is the alignment of firm’s strategic plan with individual partner performance goals. This is where so many firms fail and is another rock that needs to be moved!
Actionable results need to be periodically measured against goals and, if appropriate, modified if certain goals are subsequently deemed unrealistic.
Tie progress against goals into compensation adjustments. Partners know a firm is serious about strategy execution if they can measure the impact their participation has in their wallets.
Ensure appropriate training and coaching of line partners and senior management.
6. Price is always why we lose
How many times have you heard that price is the main reason your firm loses clients or proposals? Too many times? Well, it’s a myth. That is another rock!
Price is a one-dimensional sales pitch — either your firm bid the lowest price or you did not — end of story and end of sales pitch. Any firm can sell on price. If a firm’s growth strategy is to compete on price, a firm must have an organizational model and processes that enable it to be lowest cost provider — or the firm loses.
Selling value for fee is what clients and prospects want as they seek a firm that will help their business grow and be more profitable — a firm that brings real value to the relationship.
Value is perceived benefits minus perceived cost. It creates motivation to select your firm. Look at almost any firm’s website and 95 percent or more of it is about their services, their people, their areas of expertise, and short client testimonials that no one really relies on to make any retention decision. Has anyone seen a firm website that has as its focus the value it brings to its clients as opposed to fair price, great service and top quality — “givens” claimed by all firms?
Visualize your partner group fitting into a bell curve. In Quartile 1, you have stallions: very high performers who produce outstanding contributions year in and year out. In Quartile 2, you have solid performers; while not stallions, they are reliable team players who do their best and are sincere in furthering firm. In Quartile 3, you have journeymen. Every firm has them. These partners give you a solid performance and do what they can to further the firm but generally act, look and feel like employees, not owners. In Quartile 4, you have poor performers. Some no longer have gas in the tank. Some never had gas in the tank and should not have been promoted to partners in the first place. Every CPA firm needs more than 50 percent of its partners in Quartiles 1 and 2. If your firm doesn’t, you won’t be able to move the rocks on your path to growth.