CRM systems

Intensively managing client relationships is more important than ever — and there are tools to help.

As I write this, things are going from bad to worse with the COVID-19 crisis. With the high level of anxiety that comes with a stressful situation, and the equally high level of uncertainty, it’s easy to get distracted. But the fact is that most of us are now working from home, and while this is unfamiliar to many, that isn’t necessarily a bad thing, even though the circumstances that necessitate it are frightening.

Hundreds of new tools for small businesses, the rise of ransomware, and eight other recent technology developments you may have missed.

The software vendor with 45+ applications takes an unusual approach.

It’s a cultural issue, largely, but it doesn’t have to stay that way.

The new apps include accounting, enterprise resource planning, e-commerce, point-of-sale, mobile commerce and customer relationship management software applications.

Customer relationship management is an essential part of an accounting firm’s business, but it often gets overlooked in favor of the good accounting work the firm does for their client.

The Top 100 Firm has acquired NexGen Consultants and subsequently expanded its Salesforce consulting service.

Introhive, which makes customer relationship management software for enterprises, has expanded its relationship with PwC to deliver AI-powered tools in Canada and the U.S.

Dubbed the Accounting Partner Center of Excellence, the program will also generate referrals for accountant partners.